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Return to ShopAt Mothers’ Gold & Diamonds LLP, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Below is our comprehensive refund policy:
Eligibility for Refunds
1. Condition of Items
To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
Custom-made or personalized items are not eligible for refunds unless they arrive damaged or defective.
2. Time Frame
You have 7 calendar days from the date of delivery to request a refund.
Refund Process
1. Initiating a Refund
To initiate a refund, please contact our customer service team at support@mothersgold.in with your order number and a detailed description of the reason for the refund along with you complete bank details.
If the item is damaged or defective, please include photos as evidence.
2. Approval
Once we receive your request, we will inspect the item and notify you of the approval or rejection of your refund.
If approved, we will initiate the refund process.
3. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.
Refunds
1. Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at Email: support@mothersgold.in or Phone: +91 8138 026 916
Non-Refundable Items
1. Gift Cards
Gift cards are non-refundable.
2. Sale Items
Only regular-priced items may be refunded; sale items are non-refundable.
Exchanges
1. Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Service Email] and send your item to: [Return Address].
Contact Us
For any questions or concerns regarding refunds, please contact our customer service team:
Email: support@mothersgold.in
Phone: +91 8138 026 916
.Thank you for shopping with Mothers’ Gold & Diamonds LLP. We appreciate your business and are here to assist you with any refund-related inquiries.
